betjeb Privacy Policy

1. Introduction and Scope

betjeb is a trusted online entertainment platform serving users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy describes how betjeb collects, processes, stores, and keeps your personal information secure.

This policy applies to all betjeb services, including our website, mobile platform, live chat support, and other digital services. "Information" here refers to any data by which you can be identified, directly or indirectly.

betjeb's privacy policy has been drawn up in accordance with internationally recognised data protection standards. We are always committed to earning and maintaining your trust.

2. What Information We Collect

betjeb may collect your information in several ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Login credentials (passwords are always stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction reference numbers

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Logs of your activity on the website
• Session data and cookie information

2.4 Communication Information

• Records of live chat conversations
• Email messages and support ticket details
• Feedback and complaint details

3. How Your Information Is Used

betjeb uses your information only for lawful purposes. We process your information for the following reasons:

3.1 Account Management and Service Delivery

• To create and manage your account
• To verify identity and confirm age (service is for users aged 21+ only)
• To complete deposit and withdrawal processes
• To manage your gaming activity

3.2 Security and Fraud Prevention

• To prevent unauthorised access to your account
• To detect financial fraud and suspicious activity
• To comply with Anti-Money Laundering (AML) policy
• To prevent the creation of multiple accounts

3.3 Customer Service Improvement

• To provide 24/7 live chat support
• To resolve your complaints and issues
• To progressively improve service quality

3.4 Responsible Gaming

• To identify problematic gaming behaviour
• To keep voluntary self-exclusion requests in effect
• To ensure age verification

4. Cookies and Tracking Technologies

The betjeb website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types and Purpose of Cookies

• Essential Cookies: Ensure the core functionality of the website — storing login sessions, security tokens, and user preferences.
• Functionality Cookies: Store information for language selection, display settings, and personalised experience.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Security Cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt some core functionality of the site and you may have difficulty logging in.

5. Sharing Information with Third Parties

betjeb does not sell or rent your personal information under any circumstances. However, necessary information may be shared with specific third parties in the following limited situations:

5.1 Payment Processing Partners

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services. These partners are governed by their own privacy policies.

5.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft process some technical information in order to deliver gaming services. This is essential for ensuring game security and fairness.

5.3 Legal Obligations

We may be required to provide information to the relevant authorities as required by a court order, government investigation, or legal process. In such cases we always act within the limits of the law and only the minimum necessary information is provided.

5.4 Technology and Infrastructure Services

Trusted technology partners may process limited information under strict confidentiality agreements for the purposes of secure cloud storage, cybersecurity, and server management.

6. Data Protection and Security Measures

betjeb has adopted industry-leading technical and organisational measures to keep your information secure.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: All passwords are stored using advanced hashing algorithms — never in plain text.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account is available.
• Firewall and Intrusion Detection: Advanced technology is used to prevent and detect cyber attacks.
• Secure Data Centres: Information is stored in environments with round-the-clock monitoring and physical security.

6.2 Organisational Security Measures

• Only authorised personnel can access the necessary information — the Principle of Least Privilege is followed.
• Regular staff training on data protection is conducted.
• Regular security audits and vulnerability assessments are carried out.
• An incident response plan is in place for a prompt response in the event of a data breach.

Please keep in mind, however, that no method of transmitting or storing information over the internet is completely impenetrable. We make every effort to protect your information, but it is not possible to guarantee perfect security.

7. Data Retention Period

betjeb retains your information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

7.1 Active Account Information

Your complete account information and transaction history are retained for as long as your account remains active. This helps us provide uninterrupted service and resolve any disputes.

7.2 Closed or Inactive Account Information

Even after an account is closed, financial and identity-related information is retained for a specified period as required by law. It may be used for fraud investigations, legal claims, or regulatory verification.

7.3 Technical Log Data

System logs and technical data are generally retained for a short period and are deleted automatically after a set time. However, logs required for security investigations may be kept for a longer period.

Once the designated retention period ends, your information is securely deleted or anonymised in a way that makes it impossible to identify you in any way.

8. Your Rights Regarding Your Information

betjeb believes you should have meaningful control over your own information. We provide you with the following rights:

8.1 Right to Access

You may ask at any time what information betjeb holds about you. We are obliged to provide you with a copy of the information in your account.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. We will assist you in ensuring that your information is accurate and up to date.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note, however, that some information may need to be retained for a specific period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes.

8.5 Right to Data Portability

You may request your data in a structured, commonly used format.

To exercise these rights, contact us directly via live chat or email. We will process your request in a timely manner.

9. Protection of Minors' Data

betjeb strictly provides services to those aged 21 and above. Our platform never knowingly collects or processes data of anyone under the age of 21.

Age verification is mandatory during the registration process. If any user creates an account by providing false information to bypass age verification, the account will be closed and the stored data will be deleted as soon as it is detected.

If you believe that someone under the age of 21 has registered on our platform, please contact us immediately. We treat such reports with the utmost seriousness.

10. Changes to the Privacy Policy

betjeb may update this privacy policy from time to time. Reasons for changes may include: launching new services, changes in legal requirements, or improvements to our data-processing practices.

10.1 Notification of Changes

• If there are any significant changes to the privacy policy, we will publish a notice on the website.
• The date of the change will be noted at the top of the page as "Last Updated".
• For important changes, registered users may be notified by email.

10.2 Consent After Changes

Continuing to use betjeb after the updated privacy policy is published will be considered as your consent to those changes. If you do not agree with the changes, please contact us or request that your account be closed.

We always recommend reading the latest policy, and our support team is available at all times to assist with any questions.